At Hello Rocket, along with our affiliates ("Hello Rocket", "we", "us"), we prioritize your privacy and are dedicated to protecting the information you share with us. This Privacy Policy outlines how we handle the Personal Information collected through our website, applications, and services (referred to collectively as "Services").
1. Information We Collect
1.1 Information You Provide to Us
When you create an account, use our Services, or communicate with us, we collect:
- Account Information: Your name, email address, phone number, mailing address, account credentials, payment information, and transaction history.
- Service Usage Information: Information about the services you request, forms you submit, meetings you schedule, and preferences you set.
- Communication Information: When you contact us, we collect your name, contact details, the content of your messages, and any attachments you send.
- Social Media Information: If you interact with our social media accounts, we may collect your username, profile information, and the content of your interactions. Social media platforms may also provide us with aggregated data about user engagement.
1.2 Information We Collect Automatically
- Device and Browser Information: Device type, operating system, browser type and version, unique device identifiers, and mobile network information.
- Usage Information: Pages visited, features used, links clicked, search queries, time and date of visits, and time spent on pages.
- Location Information: IP address and approximate geographic location based on IP address.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities.
1.3 Information from Third Parties
- Business Partners: Companies we work with to provide our Services.
- Public Sources: Publicly available databases and information.
- Social Media Platforms: Information you make available through social media platforms when you interact with us.
2. How We Use Your Information
SMS & Call Consent
By providing your phone number and submitting any form on our website, you expressly consent to receive transactional, informational text messages (SMS/MMS), as well as automated and non-automated calls from Hello Rocket at the number provided.
Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message or contacting us at support@hellorocket.io.
2.1 To Provide and Improve Our Services
- Provide and manage our services
- Process payments and maintain transaction records
- Provide customer support and respond to your inquiries
- Send service-related notifications and updates
- Improve and optimize our Services based on usage patterns
2.2 To Communicate with You
- Send confirmations and reminders
- Provide updates about your requests
- Send important service notifications
- Send marketing communications (with your consent)
- Respond to your questions and requests
2.3 For Business Operations
- Conduct research and analytics
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
- Protect the rights, property, and safety of Hello Rocket and our users
2.4 For Marketing (With Your Consent)
- Send promotional offers
- Personalize your experience
- Conduct surveys and collect feedback
3. How We Share Your Information
Mobile Information Sharing Statement
Mobile information will not be shared, sold, or rented to third parties for their marketing or promotional purposes. We do not sell your Personal Information.
4. Your Privacy Rights
- Access and Portability
- Correction
- Deletion
- Restriction and Objection
- Withdraw Consent
- Opt-Out of Marketing
You can opt out of marketing emails using the unsubscribe link in any email and SMS messages by replying STOP.
To exercise your rights, contact us at:
Email: support@hellorocket.io
Phone: +1 609-495-7729
5. Data Security
We implement reasonable technical, administrative, and physical security measures, including encryption, access controls, monitoring, and employee training, designed to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is completely secure.
6. Data Retention
We retain your Personal Information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.
7. Children's Privacy
Our Services are not directed to children under 13 years of age, and we do not knowingly collect Personal Information from children.
8. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services. We are not responsible for their privacy practices and encourage you to review their privacy policies.
9. International Data Transfers
Your Personal Information may be transferred to, processed, and stored in countries outside your residence, including the United States. We take appropriate safeguards to ensure your data remains protected.
10. California Privacy Rights (CCPA)
California residents may request access, deletion, and disclosure of data practices by contacting support@hellorocket.io. We do not sell Personal Information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, the updated version will be posted on this page with a revised effective date.
12. Contact Us
Hello Rocket
Email: support@hellorocket.io
Phone: +1 609-495-7729
Last Updated: February 8, 2026